ABOUT:

Learn how to prepare your client for the PIP assessment – what to expect, how to answer questions, and what to do if they disagree with the outcome.

This module explains what to expect from a telephone or face-to-face assessment. You'll learn about access issues, being accompanied, recording and more.

You'll also learn strategies for making sure your client is properly assessed, and about your client's right to challenge the assessment report or complain.

THIS MODULE WILL HELP YOU:

  • Understand the purpose and structure of the PIP assessment

  • Help your client prepare effectively for the assessment

  • Understand your rights regarding asking for an assessment that suits your client's needs

  • Avoid common pitfalls around PIP assessments

  • Know what to do if your client's assessment is inaccurate or incorrect

EVIDENCE YOUR PROGRESS:

Demonstrate your expertise to current and future employers with our personalised course completion certificates.

Exclusively available to organisations and professionals, you will be issued a certificate on completion of each module.

MEMBERS' DISCOUNTS:

Benefits and Work members get unlimited access to our benefits guides, and 20% off our modules and bundles.

Visit the Benefits and Work website to find out more.

MODULE OUTLINE:

Our online modules are split into parts, and track your progress, so you can pause and resume your learning at times that suit you.
  • 1

    INTRODUCTION

    • Welcome

    • Learning outcomes

    • True or False?
  • 2

    PART 1: ABOUT THE ASSESSMENT

    • Where the assessment fits in the PIP process

    • What is an assessment?

    • Paper assessments

    • Quick quiz
  • 3

    PART 2: PREPARING FOR THE ASSESSMENT

    • The medical assessment and the PIP2 form

    • Arranging the assessment

    • Documents to have ready

    • Getting ready for an assessment

    • Missing your assessment

    • 'Good reason'

    • Face-to-face assessments

    • Telephone assessments

    • Video assessments

    • Recording the assessment

    • True or false
  • 4

    PART 3: ATTENDING THE ASSESSMENT

    • Questions you might be asked

    • Answering questions fully

    • Discussion task: A case study

    • Example answers

    • Telephone assessments

    • General tips on answering questions

    • Quick quiz
  • 5

    PART 4: AFTER THE ASSESSMENT

    • Getting your decision

    • If you are unhappy with your decision

    • Challenging a decision

    • Making a complaint

    • Activity: Responding to a decision
  • 6

    SUMMARY & RESOURCES

    • Summary

    • Further resources